Question 1

What are your business hours?

Accepted Answer

We're open Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We're closed on major holidays. Weekend pickup or delivery can be arranged by contacting us.

Question 2

How can I contact you?

Accepted Answer

You can reach us by email at ecofriendlyprod@gmail.com, by phone at (908) 705-4841 (call or text) or by submitting a request through our website's Contact Us page. We typically respond within one business day.

Question 3

Can I reach someone outside business hours?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer live chat or phone support?

Accepted Answer

Yes, you can reach us by phone during business hours at (908) 705-4841 or submit a message anytime through our website and we'll follow up promptly.

Question 5

How soon can I get a delivery?

Accepted Answer

Standard orders within our primary service area (Howard, Anne Arundel, Prince George's, and Baltimore Counties) typically arrive within 2–5 business days of order confirmation. Regional deliveries (D.C., Montgomery County, and surrounding areas) typically take 3–7 business days. Larger freight/pallet orders will have a delivery timeline confirmed at the time of order.

Question 6

Do you offer rush or expedited delivery?

Accepted Answer

Yes, rush delivery may be available depending on product availability and location. Please contact us directly to discuss expedited options — additional fees may apply.

Question 7

What areas do you deliver to?

Accepted Answer

We primarily serve the Baltimore-Washington corridor, including Howard County, Anne Arundel County, Prince George's County, Baltimore City/County, Montgomery County, and Washington, D.C. Delivery outside this area and surrounding states including Delaware, Pennsylvania and Virgina may be available on a case-by-case basis — just ask.

Question 8

How much does shipping cost?

Accepted Answer

Shipping costs depend on order size, weight, and delivery location. Orders meeting minimum volume thresholds may qualify for free delivery within our primary service area. Exact shipping costs are provided before your order is confirmed.

Question 9

Can I set up recurring or standing deliveries?

Accepted Answer

Yes. We offer recurring delivery programs for institutional, retail and government customers with regular ordering needs — weekly, bi-weekly, or monthly. These typically come with a discount. Contact us to set up a standing order schedule with fixed pricing.

Question 10

Can I pick up my order instead of having it delivered?

Accepted Answer

Yes, pickup is available by prior arrangement. Please contact us to schedule a pickup time.

Question 11

What is your return policy?

Accepted Answer

Unopened, undamaged products may be returned within 15 business days of delivery with prior authorization from our team. A restocking fee may apply. Custom or special-order products are not returnable.

Question 12

Can I return opened or partially used cases?

Accepted Answer

Because our products are food-service disposables, we're generally unable to accept returns on opened or partially used cases. If there's a quality issue with an opened product, please contact us — we handle those on a case-by-case basis.

Question 13

What products do you carry?

Accepted Answer

We supply certified eco-friendly and compostable disposable tableware, including plates, bowls, cutlery, cups, and containers. We also carry janitorial supplies and office supplies.

Question 14

Can I get a product that's not listed on your website?

Accepted Answer

Yes! Our website shows a selection of our most popular items, but we can supply over 200 products across disposable tableware, janitorial supplies, and office supplies. If you don't see what you need, just contact us — we can source it for you.

Question 15

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer bulk and institutional pricing for larger orders. Contact us with your estimated volume for a custom quote.

Question 16

How do I place an order?

Accepted Answer

You can request a quote through our website, email/text us directly, or call us during business hours. Once your order is confirmed in writing, we'll process it and provide a delivery timeline.

Question 17

Do you work with government agencies and institutions?

Accepted Answer

Yes. We are MBE/SBE/DBE certified in Maryland and regularly work with government agencies, school systems, healthcare facilities, and other institutions. Ask us about our procurement documentation and vendor onboarding process.

Question 18

Are your products actually compostable, or just marketed as "eco-friendly"?

Accepted Answer

Our compostable products meet recognized certification standards (such as ASTM D6400 and BPI certification, depending on the product). Specific certification details are available on individual product spec sheets — contact us if you need documentation for compliance or reporting purposes.

Question 19

What payment methods do you accept?

Accepted Answer

We accept check, ACH, credit card or cash payments (mainly for smaller orders)

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